Privacy Policy Information
Effective date: August 5, 2026 · Last updated:
October 1, 2026
Your privacy matters. This policy explains how BIDEX Bank (“BIDEX,” “we,” “us,” or “our”) may collect, use, share, and protect information when you visit bidexbank.com, use app.bidexbank.com, or use our services.
1. Information We Collect
Depending on the services you use, we may collect contact and account details, identity-verification information, transaction and payment records, wallet addresses and public blockchain activity, device and usage data, and messages you send to customer support. We may also receive relevant information from service providers that help us deliver our services.
2. How We Use Information
We may use information to operate and secure accounts, process transactions, verify identity, prevent fraud, provide support, improve our services, meet applicable obligations, resolve disputes, and send service updates or marketing messages where permitted.
3. Cookies and Similar Technologies
Our websites or application may use cookies and similar technologies to enable essential features, remember preferences, improve performance, and understand how services are used. You can manage cookies through your browser settings, although some features may not work properly if cookies are disabled.
4. Sharing Information
We may share information with service providers, payment and financial partners, professional advisers, and authorities where legally required or necessary to protect rights and safety. We may also share information at your direction or as part of a business transfer. We do not sell personal information to third parties for their own direct-marketing purposes.
5. Retention and Security
We keep information for as long as reasonably needed to provide services, maintain records, resolve disputes, and meet applicable obligations. We use reasonable safeguards to protect information, but no online service or electronic transmission can be guaranteed completely secure. Please protect your account credentials and contact us if you suspect unauthorized activity.
6. Your Choices and Privacy Rights
Depending on your location and applicable law, you may be able to request access to or correction or deletion of your information, object to or restrict certain processing, request a copy of your data, or withdraw consent where applicable. You can also opt out of marketing emails using the instructions in the message.
7. Third-Party Services and Blockchain
Links to third-party websites, wallets, or payment services are governed by those providers’ own privacy practices. Public blockchain transactions may expose wallet addresses and transaction details and may be permanent or impossible for BIDEX to remove.
8. Children and Policy Updates
Our services are not intended for children where their use is prohibited by applicable law. We may update this policy from time to time and will post the latest version here with a revised update date.
Contact Us
For questions or privacy requests, contact support@bidexbank.com, app.bidexbank.com. identity verification access might be required.
